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<h2 style="padding-left:0px">Welcome to Hesk, an excellent tool for improving your customer support!</h2>

<h3>Below is a short guide to help you get started.</h3>

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An up-to-date and expanded guide is available at <a href="https://www.hesk.com/knowledgebase/?article=109" target="_blank">Hesk online Quick Start Guide</a>.</div>
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<h3>&raquo; Step #1: Set up your profile</h3>

<ol>
<li>go to <a href="profile.php">Profile</a>,</li>
<li>set your name and email address.</li>
</ol>

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<h3>&raquo; Step #2: Configure Hesk</h3>

<ol>
<li>go to <a href="admin_settings_general.php">Settings</a>,</li>
<li>for a quick start, modify these settings on the "General" tab:<br><br>
<b>Website title</b> - enter the title of your main website (not your help desk),<br>
<b>Website URL</b> - enter the URL of your main website,<br>
<b>Webmaster email</b> - enter an alternative email address people can contact in case your Hesk database is down<br>&nbsp;
</li>
<li>you can come back to the settings page later and explore all the options. To view details about a setting, click the [?]</li>
</ol>

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<h3>&raquo; Step #3: Add support categories</h3>

<p>Go to <a href="manage_categories.php">Categories</a> to add support ticket categories.</p>
<p>You cannot delete the default category, but you can rename it.</p>

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<h3>&raquo; Step #4: Add your support team members</h3>

<p>Go to <a href="manage_users.php">Team</a> to create new support staff accounts.</p>
<p>You can use two user types in Hesk:</p>
<ul>
<li><b>Administrators</b> who have full access to all Hesk features</li>
<li><b>Staff</b> who you can restrict access to categories and features</li>
</ul>

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<h3>&raquo; Step #5: Useful tools</h3>

<p>You can do a lot in the <a href="banned_emails.php">Tools</a> section, for example:</p>
<ul>
<li>create custom ticket statuses,</li>
<li>add custom input fields to the &quot;Submit a ticket&quot; form,</li>
<li>make public announcements (Service messages),</li>
<li>modify email templates,</li>
<li>ban disruptive customers,</li>
<li>and more.</li>
</ul>

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<h3>&raquo; Step #6: Create a Knowledgebase</h3>

<p>A Knowledgebase is a collection of articles, guides, and answers to frequently asked questions, usually organized in multiple categories.</p>
<p>A clear and comprehensive knowledgebase can drastically reduce the number of support tickets you receive, thereby saving you significant time and effort in the long run.</p>
<p>Go to <a href="manage_knowledgebase.php">Knowledgebase</a> to create categories and write articles for your knowledgebase.</p>

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<h3>&raquo; Step #7: Don't repeat yourself</h3>

<p>Sometimes several support tickets address the same issues - allowing you to use pre-written (&quot;canned&quot;) responses.</p>
<p>To compose canned responses, go to the <a href="manage_canned.php">Templates &gt; Responses</a> page.</p>
<p>Similarly, you can create <a href="manage_ticket_templates.php">Templates &gt; Tickets</a> if your staff will be submitting support tickets on the client's behalf, for example, from telephone conversations.</p>

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<h3>&raquo; Step #8: Secure your help desk</h3>

<p>Make sure your help desk is as secure as possible by going through the <a href="https://www.hesk.com/knowledgebase/?article=82">Hesk security checklist</a>.</p>

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<h3>&raquo; Step #9: Stay updated</h3>

<p>Hesk regularly receives improvements and bug fixes; make sure you know about them!</p>
<ul>
<li>for fast notifications, <a href="https://x.com/HESKdotCOM" rel="nofollow">follow Hesk on <b>X</b></a></li>
<li>for email notifications, subscribe to our low-volume, zero-spam <a href="https://www.hesk.com/newsletter.php">newsletter</a></li>
</ul>

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<h3>&raquo; Step #10: Look professional</h3>

<p><a href="https://www.hesk.com/get/hesk3-license">Remove &quot;Powered by&quot; links</a> to support Hesk development and make it look more professional.</p>

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<h3>&raquo; Step #11: Too much hassle? Switch to Hesk Cloud for the ultimate experience</h3>

<p>Experience the best of Hesk by moving your help desk into the Hesk Cloud:</p>
<ul>
<li>exclusive advanced modules,</li>
<li>automated updates,</li>
<li>free migration of your existing Hesk tickets and settings,</li>
<li>we take care of maintenance, server setup and optimization, backups, and more!</li>
</ul>

<p>&nbsp;<br><a href="https://www.hesk.com/get/hesk3-cloud" class="btn btn--blue-border" style="text-decoration:none">Click here to learn more about Hesk Cloud</a></p>

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<p>Again, welcome to Hesk, and enjoy using it!</p>

<p>Klemen Stirn<br>
Founder<br>
<a href="https://www.hesk.com">https://www.hesk.com</a></p>

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