INSERT INTO `hesk_tickets` VALUES (52,'94V-SRD-5AQS','Mirelly Aparecida Oliveira','contabilidade@goiasconstrutora.com.br',1,'3','Problema no zeramento das contas de resultado, uma conta não zerou','Boa tarde Disley<br />\n<br />\n<br />\n<br />\nnem cheguei no 222<br />\n<br />\nainda estou no 151<br />\n<br />\naté cancelei e fiz novamente e o problema continuo','<p>Boa tarde Disley</p>\n<p><img src=\"data:image/png;base64,[encoded data, 139196 characters]\" alt=\"+D8i3oOruWp9bAAAAAElFTkSuQmCC\" /></p>\n<p>nem cheguei no 222</p>\n<p>ainda estou no 151</p>\n<p>até cancelei e fiz novamente e o problema continuo</p>','2025-04-01 18:42:51','2025-04-01 18:43:59','2025-04-01 18:43:48','2025-04-01 18:43:59',NULL,'',NULL,3,5,5,5,1,1,5,5,'00:00:54','1',5,'0','0','','','<li class=\"smaller\">01-04-2025 15:42:51 | chamado criado por Disley Oliveira (disley_oliveira)</li><li class=\"smaller\">01-04-2025 15:42:51 | atribuído a Disley Oliveira (disley_oliveira) por Disley Oliveira (disley_oliveira)</li><li class=\"smaller\">01-04-2025 15:43:59 | fechado por Disley Oliveira (disley_oliveira)</li>','Totvs RM – Contabilidade/Fiscal','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','',NULL,0,0,NULL,NULL),(53,'M7L-7YH-UUJ9','Danubia - Sobrado','danubia.acioli@sobradoconstrucao.com.br',1,'3','Calcular Taxa Assistencial','','<p><img src=\"data:image/png;base64,[encoded data, 199588 characters]\" alt=\"0nB2hCRQwQlAAAAAElFTkSuQmCC\" /></p>','2025-04-01 19:01:47','2025-04-01 21:40:54','2025-04-01 19:04:07','2025-04-01 21:40:54',NULL,'',NULL,3,5,5,5,2,2,5,5,'00:04:35','1',5,'0','0','','','<li class=\"smaller\">01-04-2025 16:01:47 | chamado criado por Disley Oliveira (disley_oliveira)</li><li class=\"smaller\">01-04-2025 16:01:47 | atribuído a Disley Oliveira (disley_oliveira) por Disley Oliveira (disley_oliveira)</li><li class=\"smaller\">01-04-2025 18:40:54 | fechado por Disley Oliveira (disley_oliveira)</li>','Totvs RM – Folha de Pagamento','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','',NULL,0,0,NULL,NULL),(54,'R6U-W9U-46T6','Juridico','juridico@tecpav.com.br',8,'2','Ativação ABBYY Fine Reader','João, o ABBYY da nossa rede está com a licença expirada.','<p><span>João, o ABBYY da nossa rede está com a licença expirada.</span></p>','2025-04-02 11:04:35','2025-04-03 15:49:16','2025-04-03 15:49:06','2025-04-03 15:49:16',NULL,'',NULL,3,2,9,9,1,1,9,2,'00:01:43','1',9,'0','0','','','<li class=\"smaller\">02-04-2025 08:04:35 | chamado criado por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 08:04:35 | atribuído a Joao Moreira (joao_moreira) por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 08:04:52 | status alterado para Em progresso por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 08:06:41 | status alterado para Em espera por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 09:20:38 | atribuído a Elyseu Moreira De Aguiar (elyseu_moreira) por Joao Moreira (joao_moreira)</li><li class=\"smaller\">03-04-2025 12:49:01 | status alterado para Respondido por Elyseu Moreira De Aguiar (elyseu_moreira)</li><li class=\"smaller\">03-04-2025 12:49:16 | fechado por Elyseu Moreira De Aguiar (elyseu_moreira)</li>','','','Softwares e Aplicativos','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','',NULL,0,0,NULL,NULL),(55,'AL4-JB9-VHT3','Jordana','jordana.oliveira@tecpav.com.br',8,'3','Configuração Inicial e substituição de Notebook','Configuração inicial do novo notebook e transferência dos arquivos do notebook anterior.','<p>Configuração inicial do novo notebook e transferência dos arquivos do notebook anterior.</p>','2025-04-02 11:12:36','2025-04-02 14:32:52','2025-04-02 14:32:52','2025-04-02 14:32:52',NULL,'',NULL,3,2,2,2,1,1,2,2,'00:00:40','1',2,'0','0','','','<li class=\"smaller\">02-04-2025 08:12:36 | chamado criado por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 08:12:36 | status alterado para Em progresso por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 08:12:36 | atribuído a Joao Moreira (joao_moreira) por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 11:32:52 | status alterado para Resolvido por Joao Moreira (joao_moreira)</li>','','','Hardwares e Periféricos','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','',NULL,0,0,NULL,NULL),(56,'GV8-PWM-UG3B','Ronaldo','ronaldo.carvalho@tecpav.com.br',8,'3','Notebook desligando','Notebook desliga sozinho após alguns segundos, mesmo ligado com a fonte.','<p>Notebook desliga sozinho após alguns segundos, mesmo ligado com a fonte.</p>','2025-04-02 11:13:55','2025-04-02 11:16:09','2025-04-02 11:16:09','2025-04-02 11:16:09',NULL,'',NULL,3,2,2,2,1,1,2,2,'00:01:05','1',2,'0','0','','','<li class=\"smaller\">02-04-2025 08:13:55 | chamado criado por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 08:13:55 | fechado por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 08:13:55 | atribuído a Joao Moreira (joao_moreira) por Joao Moreira (joao_moreira)</li>','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','',NULL,0,0,NULL,NULL),(57,'BAW-1RP-V53S','Valdenilson','valdenilson.duarte@tecpav.com.br',8,'3','Redefinição de senha do E-mail','Redefinir senha do e-mail.','<p>Redefinir senha do e-mail.</p>','2025-04-02 12:00:45','2025-04-02 12:01:02','2025-04-02 12:01:02','2025-04-02 12:01:02',NULL,'',NULL,3,2,2,2,1,1,2,2,'00:00:14','1',2,'0','0','','','<li class=\"smaller\">02-04-2025 09:00:45 | chamado criado por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 09:00:45 | atribuído a Joao Moreira (joao_moreira) por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 09:01:02 | status alterado para Resolvido por Joao Moreira (joao_moreira)</li>','','','E-mail','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','',NULL,0,0,NULL,NULL),(58,'ZAX-W85-Q5ZD','Wesley','wesley.parlandi@tecpav.com.br',8,'3','Configuração do OneDrive','Redefinir senha Microsoft e configurar OneDrive.','<p>Redefinir senha Microsoft e configurar OneDrive.</p>','2025-04-02 12:11:20','2025-04-02 12:17:00','2025-04-02 12:17:00','2025-04-02 12:17:00',NULL,'',NULL,3,2,2,2,1,1,2,2,'00:05:38','1',2,'0','0','','','<li class=\"smaller\">02-04-2025 09:11:20 | chamado criado por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 09:11:20 | atribuído a Joao Moreira (joao_moreira) por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 09:17:00 | status alterado para Resolvido por Joao Moreira (joao_moreira)</li>','','','OneDrive','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','',NULL,0,0,NULL,NULL),(59,'BZS-7E5-8QQJ','Rafael','rafael.quirino@tecpav.com.br',8,'3','Power Query','Instala esse programa na minha máquina, fazendo o favor! Power Query.<br />\n<br />\nid: 978451811','<p>Instala esse programa na minha máquina, fazendo o favor! Power Query.</p>\n<p>id: 978451811</p>','2025-04-02 12:27:17','2025-04-02 12:32:49','2025-04-02 12:32:49','2025-04-02 12:32:49',NULL,'',NULL,3,2,2,2,1,1,2,2,'00:05:29','1',2,'0','0','','','<li class=\"smaller\">02-04-2025 09:27:17 | chamado criado por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 09:27:17 | atribuído a Joao Moreira (joao_moreira) por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 09:32:49 | status alterado para Resolvido por Joao Moreira (joao_moreira)</li>','','','Softwares e Aplicativos','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','',NULL,0,0,NULL,NULL),(60,'EYD-WJ1-7E9N','Jovaine','jovaine.messias@tecpav.com.br',1,'3','Permissão na Coligada e auxílio no filtro','Permissão na Coligada e auxílio no filtro','<p>Permissão na Coligada e auxílio no filtro</p>','2025-04-02 14:33:21','2025-04-10 12:33:22','2025-04-09 14:46:36','2025-04-09 14:46:36',NULL,'177.11.149.26',NULL,3,0,10,10,1,1,10,10,'00:00:06','1',10,'0','0','','','<li class=\"smaller\">02-04-2025 11:33:21 | enviado por Cliente</li><li class=\"smaller\">02-04-2025 11:33:21 | atribuído automaticamente a Vinicio Faria (vinicio_faria)</li><li class=\"smaller\">02-04-2025 11:34:59 | fechado por Cliente</li><li class=\"smaller\">02-04-2025 11:42:33 | atribuído a Jovaine Messias (jovaine_messias) por Jovaine Messias (jovaine_messias)</li>','Totvs RM – Financeiro','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','',NULL,0,0,NULL,NULL),(61,'18G-MP9-JEDX','Olimpio','olimpio.souza@tecpav.com.br',8,'3','Instalação IRPF 2025','João baixa o iprf 2025, se possível no meu notebook','<p>João baixa o iprf 2025, se possível no meu notebook</p>','2025-04-02 16:45:31','2025-04-02 16:53:34','2025-04-02 16:53:34','2025-04-02 16:53:34',NULL,'',NULL,3,2,2,2,1,1,2,2,'00:00:07','1',2,'0','0','','','<li class=\"smaller\">02-04-2025 13:45:31 | chamado criado por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 13:45:31 | atribuído a Joao Moreira (joao_moreira) por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 13:53:34 | status alterado para Resolvido por Joao Moreira (joao_moreira)</li>','','','Softwares e Aplicativos','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','',NULL,0,0,NULL,NULL),(62,'9R8-EZU-BWHS','João','joao.bernardes@tecpav.com.br',8,'3','Instalação de plugin para certificado digital','Instalar plugin para certificado digital','<p>Instalar plugin para certificado digital</p>','2025-04-02 17:12:33','2025-04-02 17:17:57','2025-04-02 17:17:57','2025-04-02 17:17:57',NULL,'',NULL,3,2,2,2,1,1,2,-1,'00:05:22','1',2,'0','0','','','<li class=\"smaller\">02-04-2025 14:12:33 | chamado criado por Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 14:12:33 | atribuído automaticamente a Joao Moreira (joao_moreira)</li><li class=\"smaller\">02-04-2025 14:17:57 | status alterado para Resolvido por Joao Moreira (joao_moreira)</li>','','','Softwares e Aplicativos','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','',NULL,0,0,NULL,NULL),(63,'6VS-2YY-UPJN','Adriano','adriano.souza@tecpav.com.br',1,'1','Contabilizar coligada 63 Tecpav Minérios na base 151','Contabilizar coligada 63 Tecpav Minérios na base 151.<br />\n<br />\nPrecisa entregar ECD de 2024 com toda as contabilizações consolidadas.','<p>Contabilizar coligada 63 Tecpav Minérios na base 151.</p>\n<p>Precisa entregar ECD de 2024 com toda as contabilizações consolidadas.</p>','2025-04-02 17:52:37','2025-04-17 12:58:18','2025-04-17 12:58:10','2025-04-17 12:58:18',NULL,'177.11.149.26',NULL,3,5,5,5,1,1,5,5,'00:00:49','1',5,'0','0','','','<li class=\"smaller\">02-04-2025 14:52:37 | chamado criado por Disley Oliveira (disley_oliveira)</li><li class=\"smaller\">02-04-2025 14:52:37 | atribuído a Disley Oliveira (disley_oliveira) por Disley Oliveira (disley_oliveira)</li><li class=\"smaller\">02-04-2025 15:52:36 | prioridade alterada para Alta por Disley Oliveira (disley_oliveira)</li><li class=\"smaller\">17-04-2025 09:58:17 | fechado por Disley Oliveira (disley_oliveira)</li>','Totvs RM – Contabilidade/Fiscal','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','','',NULL,0,0,NULL,NULL),(64,'E3R-GMR-QNYG','Laryssa Messias Xavier','laryssa.xavier@sobradoconstrucao.com.br',1,'3','Erro nas partidas na Baixa de DUAM na Sobrado','','<p><img src=\"data:image/png;base64,[encoded data, 171522 characters]